Pool & Jacuzzi FAQ’s

Frequently asked questions about the Aqua Room

What are the hours of operation?
The pool and Jacuzzi are open daily 5am-10pm.
Junior & Youth hours are 11am-8pm Sunday-Thursday and 11am-10pm Friday & Saturday.
*Hours of operation are subject to change without notice

What is a salt water pool?
Most people hearing the words “salt water” naturally think of ocean water, but in the world of swimming pools, “salt water” or “salt pool” refers to one that uses a salt chlorine generator for sanitization. Salt water pools contain only 3,000 parts per million of salt which is only a tiny fraction of the amount of salt found in ocean water.

How does a salt water pool work?
Salt is added to pool water in conjunction with the installation of a salt chlorine generator.  When pool salt (NaCl) is dissolved in a salt water pool, the salt chlorine generator system electrolyzes the salt and turns the chloride (Cl) part of the salt into chlorine. This chlorine dissolves in the water to perform the same pool maintenance functions as conventional liquid chlorine. The chlorine produced by a salt water pool is of higher quality than regular chlorinated pools and does not have the negative side effects commonly associated with traditional chlorine pools such as the smell, red eyes, and itchy skin.

Is the water in the Jacuzzi the same as the water in the pool?
No, the Jacuzzi uses a different filtration system than the pool and the water is treated with chemicals to achieve a safe and healthy balance.

Does the Aqua Room provide changing areas and locker facilities?
Yes! Men’s and women’s lockers rooms are equipped with showers and lockers for your convenience.  It is mandatory to take a cleansing shower before entering the pool or Jacuzzi. Lockers are available for use during your visit, please provide your own lock and clean out the locker upon leaving the Aqua Room.

Are towels provided by the resort?
Cape Ann’s Marina Resort encourages day pass guests as well as members to bring their own towels from home.  If you forget your towel you can rent them at the front desk for $2.00 per towel.

The resort does provide towels to guests staying in the hotel. Overnight guests receive their towels at the front desk if they provide their name and room number. All resort towels must remain in the resort.

Is there a lifeguard on duty?
Cape Ann’s Marina Resort does not staff lifeguards, however, pool monitors are staffed during high volume operating hours to help maintain a safe pool environment, keep the Aqua Room clean and inviting to guests and enforce pool rules.

What are the health restrictions relative to use the Pool and/or Jacuzzi?
No person with any communicable diseases or suffering from a fever, cough or flu may enter the pool or Jacuzzi. It is recommended that any persons with pre-existing medical conditions, women who are pregnant, and those with a sensitivity to chlorine not utilize the Aqua Room facilities. Each individual and/or guardian is encouraged to evaluate the ability to participate. For health reasons, Jacuzzi is not recommended for women who are pregnant and children 12 years & under are not permmited in the Jacuzzi. 

Parents Beware and share these tips with your kids about Jacuzzi use:
Children 12 years & under are not permitted in the Jacuzzi, even with adult supervision.
Children older than 12 years using hot tubs should not soak for longer than 5 to 10 minutes at a time. Long exposures to hot temperature can lead to dehydration, dizziness and nausea. 
Danger of Over-Heating. Infants and young children are more susceptible to over-heating than adults and should not be exposed to the high temperatures of a spa.
Avoid full body immersion as this may result in hair getting tangled in the jets which can lead to a serious injury or even death.

At what age is a child required to have an adult chaperone?
Children 17 years and under are required to have adult supervision. One adult must be present in the Aqua Room for every 3 junior/youth swimmers at all times.

What is the dress code for the Aqua Room?
Inside the Aqua Room, guests swimming must be wearing a lined swim suit. Outside of the Aqua Room, footwear and cover-ups are required. This includes the guest lobby, River View Dining Room and all hotel common areas. Infants and toddlers must wear disposable swim diapers when in the pool. 

Can guests bring outside food and drink into the Aqua Room?
Cape Ann’s Marina Resort is committed to your safety; therefore, glass containers, coolers, ice chests, and outside food and beverages of any kind are not permitted inside the Aqua Room. Baby bottles and commercial baby food are welcome inside the Aqua Room so long as they are packaged in plastic bottles and/or containers. Mile Marker One Restaurant and Bar is conveniently located inside the Aqua room offering delicious menu items and beverages. Hours vary seasonally. Snacks and soda vending machines are also available to guests.

Are pool toys allowed?
Pool noodles and swim aid devices are permitted. Motorized water toys, rafts and boogie boards, throwing objects or rough play are not permitted in the pool or the Aqua Room.

Can I purchase swim items in the Aqua Room?
Yes, the guest lobby has a retail space that sells swim goggles, swim diapers, and swim arm bands.

Is there a fitness facility at the Resort?
No, Cape Ann’s Marina Resort does not have a fitness facility onsite.

Can the Aqua Room be reserved for parties?
Yes!  There are several different party options to choose from. Kid’s Pool Parties are very popular and now available year round. Please contact the Event Coordinator at events@milemarkerone.com to book your next special event.

Which days are the least crowded in the Aqua Room?
Weekdays (Monday-Friday) in the early part of the day tend to be the least crowded. Holidays, half days of school and school vacation weeks are typically very busy during the school year. In the summer months, weekends and rainy days are busier than sunny weekdays. Kid’s Pool Parties and Pool Fundraisers dates and times are available at the front desk, posted in the locker rooms and by calling the front desk staff.

What is the most affordable way to experience the Aqua Room?
Overnight stays provide you with the greatest value as access to the Aqua Room facilities are included in every overnight stay at Cape Ann’s Marina Resort.

For local guests, a Membership is most cost effective method of accessing the Aqua Room facilities! Select memberships give guests access for as little as $1 a day. A Punch Pass is the next most cost effective method of accessing the Aqua Room facilities! Punch passes are available in either 10 or 15 visit increments with savings up to $5 per visit.

Is there Wi-Fi available in the Aqua Room?
Yes, Cape Ann’s Marina Resort offers free Wi-Fi for all guests visiting our Aqua Room. Login information is available at the front desk in the guest lobby.

What is Cape Ann’s Marina Resort’s policy during inclement weather?
At Cape Ann’s Marina Resort, the safety of our guests is our top priority. As a result, we follow specific guidelines with regards to lightning storms and other forms of inclement weather. During all storms in which lightning is present within a 10 mile radius, the pool and Jacuzzi will be closed. Cape Ann’s Marina Resort makes every effort to re-open the pool and Jacuzzi as soon as conditions permit safe operation. Refunds are not given in the event that the pool and Jacuzzi are temporarily shut down due to inclement weather.

Can the pool and Jacuzzi still be used if there is a power outage?
No, if we experience a power outage the pool and Jacuzzi will not be available for use as the filtration system will shut down. Management reserves the right at any time to close the pool and surrounding area for periodic maintenance, including repairs and pool cleaning. Refunds are not given in the event that the pool and Jacuzzi are temporarily shut down due to power outages or periodic maintenance.

Are children under the age of 3 required to pay for admission?
Youths (children of 3 years and younger) have complimentary access to the Aqua Room facilities with the purchase of a day pass, a punch pass or with a current member. Juniors (children 4-17 years) are required to purchase access to the Aqua Room. Children who wear diapers are required to wear a swim diaper for health and safety reasons. Swim diapers are available for purchase in the guest lobby.

Do non-swimmers need to purchase admission to the Aqua Room?
Only guests that are using the pool or Jacuzzi are required to purchase admission. Pool waivers or membership contracts must be signed for every participating swimmer. Spectators, adult supervisors and Mile Marker One patrons that are not using the pool and/or Jacuzzi may enter the Aqua Room at no charge.

Is the pool included in the overnight stay at Cape Ann’s Marina Resort?
Yes! The pool and Jacuzzi are included amenities with all overnight lodging costs. Hotel guests are allowed up to 5 people (including occupants of the room) the use of the pool at any given time during the duration of their stay.

As a transient slip customer, may I use the pool?
Yes! Upon arrival, the Dockmaster will issue 5 complimentary pool passes (including guests staying on the boat) to overnight transient boaters that wish to swim in the pool during their stay. Passes must be presented to the front desk associate prior to entering the Aqua Room. A pool waiver must be signed each day the pool is used during your stay. We recommend bringing your own towels.

As a seasonal boat slip customer, are there any discounts to use the pool?
Yes! Seasonal boaters receive a 50% discount off all Pool Memberships, including Family Memberships. There are no available discounts for day passes or punch passes.